Some errors in Empower can be caused by cached Javascript in the browser. These issues can include failure to download generated files, failure to display selected charts or reports, or an invalid parameter message when trying to complete an action.
To determine if you are experiencing one of these errors, try performing the same operation in Empower in a different browser. If you do not experience the same issue in the new browser, you are likely experiencing an issue related to cached Javascript.
You can resolve these issues by clearing the browser cache and refreshing the page. After refreshing, try completing the operation again.
If you are experiencing a display issue and clearing the cache (on Edge) doesn't resolve it, please try the following: