This error message is generated during import when a file contains invalid XML in a text field. To clean the file, go to the IP address where Empower is launched and add clean.cgi after Empower (i.e, http://192.168.56.101/empower/clean.cgi). A screen will display allowing the user to select the file to be cleaned. Once the file is "cleaned" it can be loaded into Empower. The violating text is replaced with "?". See the attached screen snapshot.